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Jump 
Help

A sick driver or a broken down truck?
Jump Help is for you

Do you already have an internal structure but want to outsource planning, route optimization, or customer service? We have the solution!

We take care of creating your routes and sending them to your drivers via our AppDrive. We provide real-time tracking links for your customers, and our support is available 7 days a week to meet the needs of your customers or delivery people.

How to delegate effectively to improve your business performance

Planning and optimizing delivery rounds can be time-consuming and complex tasks for companies, especially if you already have to manage an internal structure with delivery people and trucks. However, with the advent of information technology, it is now possible to delegate this task to specialized companies like ours.

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Indeed, Jump is a global solution that meets all the demands and constraints related to the last mile. such as on-demand deliveries in less than 2 hours, but our solution is also suitable for companies that already have an internal structure (trucks, delivery people, etc.) but wish to benefit from our optimization and planning technology as well as our fully available support to solve the problems encountered by delivery people or customers in a personalized way

 

We use advanced software to plan the most time and cost efficient routes. We also provide real-time tracking links for your customers, as well as support available 7 days a week to meet customer and courier needs.

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Using these route planning and optimization services can also help companies reduce operational costs and improve overall efficiency. Indeed, by using optimized routes, companies can reduce miles travelled, reduce downtime and maximize utilization of their vehicle fleet.

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A sick delivery man or a broken down truck? We have a solution.

Do you have a sick delivery person or a broken down truck? Don't worry, leave it to us! At Jump, we have a dedicated team to manage the unexpected and find quick solutions to ensure the continuity of your deliveries.

with our large network of Jumpers   ready to intervene at any time, your unforeseen events will only last a few minutes. 

 

You encode your urgent request and we send you a team of replacement Jumpers ready to deliver to your customers. Our fleet planning and optimization system allows us to efficiently dispatch tasks to minimize disruption and ensure your parcels are delivered on time. You can be sure that we do everything we can to keep your deliveries running smoothly, even in the event of unforeseen difficulties.

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Want to know more about our recurring deliveries?

Concretely
How it works ?

Encode

You encode your request in our platform by stipulating the type of tour desired, the days, the type of vehicle, the number of couriers, etc.

Prepare

We take care of creating the tours in our AppDrive. You just need to prepare the goods for delivery before the couriers arrive by choosing the loading time yourself.

Follow

Interact with your orders by canceling them, changing delivery dates or adding comments. Also follow the progress of your rounds in real time via your dashboard. Everything is under your control

No more hours of logistics management! We understand how precious your time is. Our digital platform will become your best friend.

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We have put a lot of effort into connecting with Green carriers to expand our delivery network, offering you access to a large pool of 100% carbon-free delivery options. 
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95% of our Jumpers have received 5-star ratings. And don't forget, your customers can also become delivery people during their spare time. That's the
magic of Jump!

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How to delegate effectively to improve your business performance

At Jump, we see technology as a godsend. Can you imagine a billion brains working together in a coordinated fashion? it does amazing things.

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At Jump, we have made technology a standard bearer to minimize the environmental impact of our deliveries while guaranteeing the satisfaction of our customers.

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we are proud of our Tech team who work tirelessly to create innovative logistics solutions. Thanks to their expertise, we have succeeded in developing solutions to meet the challenges of last mile delivery.

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We use the latest technologies to create real-time tracking systems, advanced route planning algorithms and tools to optimize deliveries, in order to offer our customers efficient, reliable and sustainable deliveries.

 

We continue to invest in the most innovative technologies to further improve our service and meet the needs of our customers."

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And believe me, bugs, broken systems... all that was before, our deliveries are handled by tech geniuses who make sure everything is under control and packages arrive on time and in perfect condition. so relax and let our tech geniuses take care of the rest!"

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Want to know more about our technologies?

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Do you already manage a last mile logistics company?

Between optimization, planning, customer management and sick delivery people, Jump is certainly the solution that speaks to you!

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don't forget

Jump is also...

Visibility and transparency

Livetracking, real-time monitoring with an interactive dashboard forbenefit from transparencymaximum thanks to our tools at your disposal. We are always at the forefront of innovation and constantly seek to push the boundaries of technology through our limitless thinking and creativity.

Top rated company

Our NPS is 81 and our average customer rating is 4.8/5. All our Jumpers receive a 4-hour training in our JumpAcademy on the values of the company and the expectations of our customers.If our customers like us, chances are they'll like you even more..

Customer-oriented approach

Putting yourself in the other person's shoes is a priority. From service to communication through design, the user is at the center of our concerns.Our support is available 7 days a week, from 7 a.m. to 9 p.m., to meet the needs of our employees as well as those of your customers.

Responsible deliveries

On the way home or on the way to another delivery,Everything is good to take !

The planet would become a Jumper if it could, that's for sure!

An affordable cost

Less load for individuals.

More support for professionals. When we deliver along the way,we are less demanding and we reduce our carbon footprint.

Professional delivery on demand

Sick delivery person or broken down vehicle?

Our platform offers you on-demand Pro Jumpers to make your recurring deliveries in the event of a problem, one day or permanently, it's up to you!

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A dedicated team for
put
all the chances
on your side

Jump is more than just a reliable, in-house operated technology platform. It is also a dedicated team that supports you in the total revolution of your processes and the customer experience related to delivery. Entrust us with your new customer journey project and your digital transition!

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