Jump is a platform that connects you to thousands of couriers to deliver your online orders in less than 2 hours, within a radius of 20 km around your stores, warehouses or hubs. Our APIs enable fast notification of couriers, who collect products in less than 30 minutes for successful delivery in less than 2 hours. Believe us, it works!
Promis Jumpé
It is refreshing to see a company like Jump, which attaches as much importance to the quality of service provided to its customers as to the efficiency of its processes. Technology designed for maximum efficiency, combined with a hyper-responsive and optimized courier fleet, shows a commitment to constant customer satisfaction. In addition, the impeccable processes guarantee web deliveries in less than 2 hours, which is a considerable advantage for our business. This human and customer-oriented approach is a major asset of Jump "
Annie Szojka
Sales Director Somfy - Seth&Go
Your efforts,
we value them
Choosing the right delivery options for your online store is crucial. You work hard to provide your customers with a pleasant shopping experience by ensuring the ergonomics of your site, sending regular marketing emails and offering a selection of quality products.
However, delivery is the last link in the chain and can ruin your customers' experience if handled poorly. At Jump, we understand the importance of fast and transparent delivery for consumers.
We offer delivery in 2 hours or scheduled on a 60-minute window within a radius of 20 km around your stores, warehouses or hubs. All this is accompanied by real-time monitoring of package progress, with a 98.6% success rate for on-time delivery. These efforts have allowed us to be one of the highest rated last mile companies. Believe us, if customers love us, they'll love you too, that's for sure.
We believe that delivery should not just be seen as a simple service, but rather as an essential component of the shopping experience. Unlike others, we see not just packages, but dedicated, engaged and collaborative teams working together to push boundaries and create new standards. For us, delivery is much more than a simple process, it is based on a relationship of trust and quality with our customers.
Your efforts are aligned with ours, and your customers will talk about it. Believe us!
We have created an ecosystem that allows merchants and delivery people to match quickly and easily to the delight of customers, it's like a dating site, but for deliveries!
We deliver,
but we are also returning!
Returns are a crucial element for many customers. It is therefore important for e-tailers to allow their customers to try before they buy or easily return defective products without the customer having to worry about it. At Jump, we also deliver and manage returns to simplify the shopping experience for your customers.
We understand that returns can be tedious, but at Jump we take care of the entire process to take the burden off your hands. Your customers choose their time slot for collection, we manage the destination of the return, whether it is a store or a relay point, before sending it to the distribution center. We allow merchants and customers to follow the process in real time, step by step, to ensure that everything goes smoothly.
By providing a simple and efficient returns experience for your customers, you can significantly improve customer satisfaction and boost your reputation.
In conclusion, at Jump, we are committed to simplifying the returns process for e-merchants by offering tailored return options for customers, managing the process in real time, and supporting all steps to improve the return process. return experience for your customers.
Impress your customers by delivering them right after their last clicks!
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95% of Jumpers received 5 stars. Don't forget that your customers can become your delivery people during their spare time. That's the magic
of Jump.
don't forget
Jump is also...
Visibility and transparency
Livetracking, real-time monitoring with an interactive dashboard forbenefit from transparencymaximum thanks to our tools at your disposal. We are always at the forefront of innovation and constantly seek to push the boundaries of technology with our limitless thinking and creativity.
Top rated company
Our NPS is 81 and our average customer rating is 4.8/5. All our Jumpers receive a 4-hour training in our JumpAcademy on the values of the company and the expectations of our customers.If our customers like us, chances are they'll like you even more..
Customer-oriented approach
Putting yourself in the other person's shoes is a priority. From service to communication through design, the user is at the center of our concerns.Our support is available 7 days a week, from 7 a.m. to 9 p.m., to meet the needs of our employees as well as those of your customers.
An affordable cost
Less load for individuals.
More support for professionals. When we deliver along the way,we are less demanding and we reduce our carbon footprint.
Professional delivery on demand
Sick delivery person or broken down vehicle?
Our platform offers you on-demand Pro Jumpers to make your recurring deliveries in the event of a problem, one day or permanently, it's up to you!
